NetTeller FAQs

To help make your online banking experience a pleasant one, we have tried to anticipate some questions you may ask. If you have further questions, please stop by, call Commercial Bank at 1-888-518-7053 between the hours of 8:00 A.M. and 5:00 P.M., or e-mail us at info@cbtcnet.com, and we will be happy to assist you.


What is NetTeller banking?
How do I get started?
How do you provide for the security of my banking information?
What can I do to protect my account and personal information while I am banking online?
I forgot my NetTeller ID or NetTeller password. What do I do?
I created an alias for my NetTeller ID but cannot remember it. How do I get into NetTeller
The system has stopped accepting my commands, the login screen appeared, and the system may have been idle for 10 minutes or longer.
Is there a cost for NetTeller?
Which accounts can I access through NetTeller?
From which accounts can I transfer funds?
How late in the evening can I make transfers?
If the system shows an error during the transfer, what do I do?
How current is the account information I access through NetTeller?
If I open a new Commercial Bank account, how soon can I start using NetTeller?
Can I download my account information to my financial management software?
How much history is available to view?
The text, submit button, columns, and figures do not fit on my screen.

What is NetTeller banking?  |  Back to Top
NetTeller at Commercial Bank allows you to access your Commercial Bank accounts and obtain balance information, perform account transfers and statement retrieval, download account history or transactions, and stop payments, all via the Internet.

How do I get started?  |  Back to Top
NetTeller services from Commercial Bank are best viewed with the most recent releases of Internet Explorer, Firefox, Safari, or Chrome. Please note that utilizing older browsers may result in disabled functionality or limited access to services. The browser must support 128-bit SSL encryption. If your browser does not, we suggest updating your browser for added security.

Stop by or call Commercial Bank, and we will assign you an initial NetTeller ID and a NetTeller Password to use when signing on to the system. Once you sign on to NetTeller, you will be prompted to change your Password. The Password must consist of 8 to 25 alpha/numeric characters only. Never share your Password!


How do you provide for the security of my banking information?  |  Back to Top
We follow strict standards to provide for the security of your banking information online. A few of these standards are listed below:

  • Your banking information never travels the Internet without encryption protection.
  • Login sessions have a time-out limit requiring you to login again once the limit is reached.
  • NetTeller password guessing is deterred and reported.

We are constantly developing and implementing security enhancements to ensure the integrity of our Internet banking system.

What can I do to protect my account and personal information while I am banking online?  |  Back to Top

  • Memorize your password. Your NetTeller ID and NetTeller password verifies you when you begin an online banking session with Commercial Bank.
  • DO NOT use the save password option on your computer.
  • DO NOT write down your password or reveal it to anyone.
  • Change your password regularly.
  • Remember to log-off by clicking “Exit” in the top right hand corner. You may not always be at your computer when you bank online. Therefore, while in an open banking session, it is important to log-off by clicking “Exit” in the top right hand corner when you are finished banking or when you leave the room for a few moments. For your protection, Commercial Bank automatically logs you off after 10 minutes of inactivity.
  • Use the built-in security features of your browser. Choosing certain security settings and options will help protect the privacy of your accounts and personal information. The Help Option or Properties on your browser should provide you with the security options available on your system.
  • If you feel your online NetTeller ID or password has been stolen or compromised, please notify Commercial Bank immediately at 1-888-518-7053.

I forgot my NetTeller ID or NetTeller Password. What do I do?  |  Back to Top
Call Commercial Bank at 1-888-518-7053 between the hours of 8:00 A.M.–5:00 P.M. Monday through Friday. After proper ID verification, Commercial Bank will give you instructions regarding your ID number.


I created an alias for my NetTeller ID but cannot remember it. How do I get into NetTeller?  |  Back to Top
Simply use the original NetTeller ID that was assigned to you when you first registered for NetTeller services. Once you are logged on, you can create a new alias.


The system has stopped accepting my commands, the login screen appeared, and the system may have been idle for 10 minutes or longer.  |  Back to Top
For security purposes, the system is set with a default feature for a 10-minute time-out. If the system is not used for 10 minutes, the user will be inactive and will have to login again.


Is there a cost for NetTeller at Commercial Bank and Trust?  |  Back to Top
No, online banking is FREE with any personal or business account at Commercial Bank.


Which accounts can I access through NetTeller?  |  Back to Top
With NetTeller at Commercial Bank, you can access your checking accounts, savings accounts, money market accounts, Certificates of Deposit, Individual Retirement Accounts (IRAs), loans, and lines of credit.


From which accounts can I transfer funds?  |  Back to Top
You may transfer funds from a savings, checking, money market account, or line of credit TO a loan, line of credit, savings, checking, or money market account. Certificates of Deposit and Individual Retirement Accounts (IRAs) have only viewing capabilities.


How late in the evening can I make transfers?  |  Back to Top

The transfer cut-off time is 6:00 P.M. CST Monday through Friday and does not include holidays or bank-declared holidays.


If the system shows an error during a transfer, what do I do?  |  Back to Top
Do not immediately "reload" the transfer. First, check the account the transfer was drawn on, and then check the account status of the account to which the funds were transferred. If no debits or credits appear on your accounts, then the transfer was incomplete. Only then should you "reload" the transfer.


How current is the account information I access through NetTeller?  |  Back to Top
Account information is “real time.” When transfers are made online, the debit and credit will appear in each account once a confirmation number is given by the system. If you make a withdrawal at an Automated Teller Machine (ATM) or use a debit card, the information is posted to your account as soon as Commercial Bank receives the data from either the ATM vendor or merchant.


If I open a new Commercial Bank account, how soon can I start using NetTeller?  |  Back to Top
If you registered for NetTeller when you opened your account, your information will automatically be accessible to you the next business day.


Can I download my account information to my financial management software?  |  Back to Top
Yes! You can download account information to Quicken, QuickBooks, or a spreadsheet program such as Excel. The information may also be saved as text and exported to your favorite word processing software.
When downloading account information, save the information to a designated file folder on your computer or specify the destination required for Quicken or QuickBooks. To retrieve the saved account information, please follow the instructions on your software application (Quicken, QuickBooks, etc.).


How much history is available to view?  |  Back to Top
NetTeller at Commercial Bank includes 365 days of history, in addition to the current month or current statement information.


The text, submit button, columns, and figures do not fit on my screen.  |  Back to Top
Use the scroll bars at the bottom and side of your screen. Depending on your browser and monitor settings, certain information may not be readable unless you use the scroll bar. To correct the problem you may want to reset your monitor settings.

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