Online Bill Pay FAQs

To help make your online banking experience a pleasant one, we have tried to anticipate some questions you may ask. If you have further questions, please stop by, call Commercial Bank at 1-888-518-7053 between the hours of 8:00 A.M. and 5:00 P.M., or e-mail us at info@cbtcnet.com, and we will be happy to assist you.

What bills can I pay through online Bill Pay?
How many payees may I have set up?
Can I edit payee addresses?
Can I set up recurring payments?
How far in advance should I set up a payment to insure it is paid on time?
How late in the day can I enter, edit, or delete a payment?
What happens if I have a scheduled payment that falls over a weekend or holiday?

What bills can I pay through online Bill Pay?  |  Back to Top of Bill Payment Section
You can pay anyone in the United States from the next-door neighbor, the utility company, the bank, and even a child in college across the country. However, you cannot pay any government agency.


How many payees may I have set up?  |  Back to Top of Bill Payment Section
You may have up to 99 payees set up through the Internet.


Can I edit payee addresses?   |  Back to Top of Bill Payment Section
No. You will have to set up a new payee with the correct address and delete the old one.
How do I know if a merchant is electronic or check?  |  Back to Top
Once you have set up the vendor/merchant, you can look at the VIEW PAYEES screen and see a field that will tell you if the payee is electronic or check.


Can I set up recurring payments?  |  Back to Top of Bill Payment Section
Yes, you can set up recurring payments in the following frequencies:
Weekly
Bi-weekly
Semi-monthly
Monthly
Bi-monthly
Quarterly
Semi-annually
Annually


How far in advance should I set up a payment to insure it is paid on time?  |  Back to Top of Bill Payment Section
Check payments should be scheduled 10 business days in advance of payment due date. Electronic payments should be made 4 business days in advance of payment due date.
* You may want to set up a payment to yourself so you can see how the system works.*


How late in the day can I enter, edit, or delete a payment?  |  Back to Top of Bill Payment Section
You may add, edit or delete payments up to 2:00 am for the 1st processing and up to 12:00 noon cst for the second processing on the day the payment is sent.


What happens if I have a scheduled payment that falls over a weekend or holiday?  |  Back to Top of Bill Payment Section
Scheduled payments that fall over a weekend will be processed on Friday. Any new payments that are scheduled over that particular weekend will be processed on Sunday night.  Holiday processing occurs the last working day before the holiday.

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